Privacy Policy

01

Information we collect

We collect information that you choose to send us, such as your name, email address, phone number, company name, and the details, images, sketches, measurements, or references included in a jewelry enquiry. If you contact us by email, phone, WhatsApp, or another channel linked from this website, we may keep the information included in that communication.

We may also receive limited technical information made available by your browser or hosting services, such as device type, browser type, approximate location, IP address, and pages requested. This information helps us operate, secure, and improve the website.

02

How we use your information

We use personal information to:

• reply to enquiries and discuss selected styles or custom jewelry ideas;
• prepare or follow up on a quotation, design discussion, or service request;
• maintain records of our communications and provide appropriate customer support;
• protect the website, prevent misuse, and understand how the site is performing; and
• meet legal, accounting, or regulatory obligations when they apply.

We do not ask you to submit payment-card information through the enquiry forms on this website.

03

When we share information

We may share information with service providers that help us operate the website, host data, communicate with customers, or support a request. Those providers may use the information only as needed to provide their services to us. We may also disclose information where required by law, to protect rights or safety, or in connection with a business reorganisation.

We do not sell contact details submitted through this website as a standalone product.

04

Retention and security

We keep information for as long as reasonably needed to respond to your request, support an ongoing relationship, maintain business records, resolve questions, or meet legal obligations. The length of time depends on the nature of the request and the information involved.

We use reasonable organisational and technical measures to protect information under our control. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending highly sensitive information unless it is necessary for your request.

05

Your choices and requests

You may ask us to update or correct the personal information we hold about you, or ask questions about how it is used. Where applicable law provides additional privacy rights, you may also request access, deletion, restriction, or objection to certain processing. We may need to verify your request before acting on it.

To make a request, email sales@caratvella.com with “Privacy Request” in the subject line.

06

International processing

CaratVella CO., Limited is based in Shenzhen, China. Information submitted through this website may be processed in China or in other locations where our service providers operate. Those locations may have privacy laws that differ from the laws where you live.